Provider Operations Coordinator

Stellenbeschreibung:

Serve as the primary day-to-day point of contact for an assigned panel of providers
Set expectations with providers regarding schedules, facility protocols, and RPG policies
Conduct monthly individual-provider and quarterly provider-team check-ins
Communicate provider satisfaction, coverage risk, and facility trends to operations, recruiting, and program leadership
Manage end-to-end provider onboarding across credentialing, licensing, privileging, systems access, and travel logistics
Coordinate on-site orientation with hospital leadership and the local Chief Hospitalist
Maintain scheduling processes for uninterrupted 24/7/365 provider coverage
Build and publish provider schedules, balance availability and facility requirements, and close coverage gaps
Administer and promote the Provider Self-Scheduling Tool
Investigate and resolve provider concerns and escalated issues appropriately
Report shift changes, cancellations, and adjustments for accurate payroll
Monitor and report incremental and premium pay drivers and trends
Maintain provider contact information and program records
Maintain adherence to operational, scheduling, and compliance protocols
Partner across departments to advance operational goals and support program growth

Requirements

2+ years experience in a similar role
Able to handle moderately complex issues and problems
Strong attention to detail
Excellent oral and written communication skills

Core Competencies

Demonstrates expertise in provider management, including onboarding, scheduling, and compliance protocols, while effectively communicating with stakeholders to enhance operational efficiency and provider satisfaction.