Senior Driver Operations Coordinator

Stellenbeschreibung:

Coordinate interview scheduling and candidate pipeline logistics, including maintaining and updating candidate records, in partnership with Talent Acquisition Specialists
Support candidate interviews as needed, including screening calls or interview panels
Confirm new drivers’ account setup and onboarding requirements before their start date
Track and maintain driver performance metrics and department reports, flagging trends and outliers
Monitor shared email queues and route inquiries appropriately
Draft and send mass communications to drivers, including emails, text blasts, or newsletters
Organize recruiting, training, and performance documentation and enforce naming conventions
Monitor live Dedicated Driver orders and app milestones in real time, flagging discrepancies
Coordinate scheduling and documentation needs with Talent Acquisition, Onboarding & Training, and Regional Managers
Escalate documentation gaps, missed deadlines, and inconsistencies to the Manager, DD Operational Support
Maintain confidentiality when handling candidate and personnel information
Order and coordinate shipment of driver equipment
Support curriculum updates and training-gap identification
Serve as secondary owner of training/certification tracking and step into training ownership during transitions
Support onboarding and training of new Operations Coordinators
Recommend improvements to scheduling, training tracking, workflows, and documentation templates
Serve as escalation point for complex scheduling or documentation cases
Assist with reports, performance visibility tools, weekly driver pay discrepancy investigations, and Salesforce-based processes as developed

Requirements

3+ years of experience in an administrative, coordinator, or operations support role, ideally supporting recruiting, training, or field management functions
Strong attention to detail, particularly when managing schedules, candidate records, and performance data
Comfortable working in Salesforce (SFDC), an ATS, or an LMS, or eager to learn; prior experience with any of these is a plus
Excellent written communication skills; able to coordinate across multiple stakeholders and summarize data clearly
Reliable and self-directed, with a proactive communication style when issues arise
Able to work within a remote, cross-timezone team environment
Discreet and trustworthy when handling confidential candidate and personnel information
Comfortable juggling competing priorities across recruiting, training, and performance support
Demonstrated ability to manage a higher volume or more complex caseload with minimal oversight
Experience mentoring or supporting the ramp-up of junior team members
Track record of identifying and improving administrative processes, scheduling workflows, or documentation systems
Comfortable acting as an escalation point and exercising independent judgment on ambiguous cases

Core Competencies

Demonstrates strong organizational and communication skills while managing candidate pipelines, scheduling, and performance metrics. Proficient in Salesforce and ATS systems, with a focus on improving administrative processes and supporting training initiatives.