Quality & Process Manager (m/f/d)

Turning Borders into Gateways.

• End-to-end ownership of optimizing customs clearance processes (import and export shipments) with a strong focus on quality, efficiency, automation, cost effectiveness, and sustainable scalability.
• Analyze process and quality data, identify root causes, and implement sustainable solutions with Operations and IT.
• Drive digitization, automation, and continuous improvement initiatives: process reviews, audits, and operational performance monitoring.
• Translate new customer and product requirements into efficient operational processes, systems, and ways of working.
• Support onboarding of new customers and prepare customer-specific reports and analyses.
• Support operational teams and Team Leads, develop colleagues, and ensure customs and Lufthansa Group compliance.

• Vocational training (Logistics, Freight Forwarding, Customs Administration) or comparable qualifications plus at least three years of relevant professional experience.
• Strong analytical skills and the ability to interpret quality, process, and performance data.
• Sound understanding of digitization and automation, with the ability to identify and implement opportunities for operational improvement.
• Strong sense of ownership, hands-on approach, and the ability to drive initiatives from concept to successful implementation.
• A proactive, customer-focused, and solution-oriented mindset, combined with pragmatic problem-solving and strong communication and stakeholder management skills.
• Proficiency in MS Office, fluency in German and English, both written and spoken, willingness to travel.

About GlobeCross GmbH

GlobeCross GmbH - Turning Borders Into Gateways At GlobeCross, we turn borders into gateways. We simplify the complexity of global trade by combining cross-border eCommerce logistics with deep customs expertise - creating seamless, compliant, and scalable solutions from origin to doorstep. As part of the Lufthansa Cargo Group, we connect markets, partners, and systems across the globe through digital processes, operational excellence, and entrepreneurial thinking. From global manufacturers to fast-growing eCommerce platforms, we help our customers move goods across borders with speed, transparency, and reliability. GlobeCross GmbH was created through the merger of heyworld GmbH and CB Customs Broker GmbH, bringing together innovation, logistics, and more than two decades of customs expertise under one roof. Headquartered at Frankfurt Airport, our team of 130 people is building the future of cross-border logistics.