Regional Practice Manager (Fully Remote)

Responsibilities

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability.
• Own regional KPIs for the PCC function and drive corrective action when targets are missed.
• Coach and develop the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans.

Workflow & Process Improvement

• Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners.
• Use data and reporting tools to track performance trends and inform operational decisions.

Provider & Clinical Support

• Partner with providers to support key clinical-adjacent functions including patient intake, pre-visit preparation, scheduling, and post-visit follow-up.
• Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed.
• Identify and resolve recurring friction points between clinical and coordination workflows.