Reiseverkehrs- bzw. Tourismuskaufmann/-frau (m/w/d)

REISEVERKEHRSKAUFSMANN GESCHÄFTSREISESERVICE (M/W/D)

Amex GBT, in partnership with DFB-Reisebüro GmbH, is seeking a qualified individual to support our business travel services for the German national football and handball teams. The role is based in Frankfurt, Germany.

Responsibilities

• Consult, process, and manage customer requests, travel bookings, and reimbursements for group and individual trips, covering flights, trains, hotels, and car rentals.
• Handle queue management and complaint resolution.
• Perform administrative tasks such as creating invoices (BSP, DB, etc.), reconciling ADM/ACM accounts.
• Provide consultancy on entry and visa regulations, and assist in visa procurement.
• Ensure compliance with travel policies and maintain high customer satisfaction.

Qualifications

• Completed education as a tourism sales manager (Tourismuskaufmann/-frau) or travel agency sales manager (Reiseverkehrskaufmann/-frau).
• Professional experience in business travel, preferably with group travel.
• Strong knowledge of IATA, DB, GDS-Amadeus, and MS Office.
• Experience with the Midoco tool is advantageous.
• Independent, team‑oriented, and confident in customer interactions.
• High initiative, service orientation, and quality focus.
• Excellent written and spoken German and English.
• Passion for a sporting environment, especially football and handball.
• Structured, self‑reliant, reliable work style with flexibility and eagerness for challenges.
• High service and communication competence, trustworthiness, and responsibility.

Benefits

We offer an attractive, varied work environment in a dedicated, young team, with ample scope for personal development and initiative.

Legal Notice

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. We are committed to providing reasonable accommodation to qualified individuals with disabilities.