Renewals & Expansion Manager – Fixed Contract

Responsibilities

• Own the complete renewal lifecycle for an assigned portfolio of domestic and international customers.
• Engage customers proactively well in advance of contract expiration.
• Forecast renewal outcomes and maintain an accurate renewal pipeline.
• Lead commercial renewal negotiations while protecting recurring revenue and minimizing churn.
• Coordinate cross-functional teams to address customer issues that could impact renewals.
• Identify upsell, cross-sell, and expansion opportunities within existing customer accounts.
• Partner with Customer Success and Sales teams to develop account growth strategies.
• Present additional products, services, and licensing options aligned with customer business needs.
• Drive expansion revenue while maintaining high levels of customer satisfaction.
• Develop strong relationships with customer stakeholders across technical, operational, and executive levels.
• Understand customers' business objectives and align commercial solutions accordingly.
• Serve as the primary commercial point of contact during renewal and expansion discussions.
• Manage commercial escalations, contract negotiations, and pricing discussions.
• Maintain accurate customer and opportunity data within the CRM.
• Forecast monthly, quarterly, and annual renewal and expansion revenue.
• Track and report key metrics, including: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), Renewal Rate, Churn Rate, Expansion Revenue, and Pipeline Coverage.
• Work closely with: Customer Success, Sales, Product Management, Finance, Legal, and Operations to ensure timely contract execution, smooth customer transitions, and an exceptional customer experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Economics, or a related field, or equivalent practical experience.
• 3–7 years of experience in Renewals, Account Management, Customer Success, Sales, or Revenue Operations within a SaaS or technology company.
• Proven experience managing subscription or recurring revenue renewals.
• Strong commercial negotiation and consultative selling skills.
• Excellent verbal and written communication skills in English.
• Professional proficiency in Hebrew and English (written and spoken).
• Experience working with CRM platforms such as Salesforce, HubSpot, or similar.
• Strong analytical, forecasting, and organizational skills.
• Ability to work effectively in a fast-paced, global environment across multiple time zones.
• Experience working for an Israeli high‑tech company serving global enterprise customers (Preferred).
• Experience selling enterprise software, cybersecurity, cloud, or technology solutions (Preferred).
• Strong understanding of SaaS metrics including ARR, MRR, NRR, GRR, CAC, and churn (Preferred).
• Experience with contract management, pricing negotiations, and commercial agreements (Preferred).
• Familiarity with international customers across North America, EMEA, and APAC (Preferred).

Core Competencies

Demonstrates expertise in managing the renewal lifecycle and driving expansion revenue while ensuring high customer satisfaction. Proficient in commercial negotiations, CRM management, and understanding SaaS metrics to align solutions with customer business objectives.