Representative, Customer Experience (f/m/d) - B2B

Representative, Customer Experience (f/m/d) - B2B

City: Hamburg

Country/Region: DE

Application Deadline: -

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers. Via the online shop, we delight them with individual products, such as engravings and stylish gift packaging.

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure that wishes come true throughout the EMEA region. Join us now as Representative, Customer Experience (f/m/d) - B2B (limited 1 year contract).

Let’s DELIVER together:

The customer relations representative working on the B2B function, is responsible for delivering a class-leading customer service experience to our Stores, Partners and local market teams, ensuring a positive experience across all communication channels, including phone, email, and other platforms.

This role focuses on resolving customer enquiries efficiently, maintaining service quality, and ensuring high satisfaction through effective communication and problem-solving. The representative will also contribute to process optimisation, providing feedback and supporting continuous improvement initiatives that align with business goals.

In this role the customer relation representative is a bridge between different stakeholders of the organization and with the customer-first mindset looks at enquires in an end-to-end approach.

You are the first point of contact to handle communications via email and calls delivering proactive customer service and feedback to inquiries within promised response times.

You handle and resolve inquiries in a professional manner following established policies in different languages.

You support in communications with our Distribution Centre functions to ensure prompt and accurate information sharing to all relevant team.

You have the ability to work independently, while having a strong team ethos with a can-do approach.

You understand the processes and customers’ needs of the markets in support, and be able to flex these to ensure high customer satisfaction.

What we DREAM of:

You have a experience in a customer-facing role, which is an advantage – virtual or in-person.

You have High Motivation and Engagement.

• You speak English plus any of the European language (namely Portuguese, Spanish, Italian, Greek, French) at a near native level.
• Speaking German is a plus.

You have strong written and verbal communication skills.

You show resilience against stress and great teamworking skills.

You are reliable and a strong Can-Do-Attitude.

You have basic knowledge of MS Office 365.

You have working knowledge of Zendesk or SFSC, and an ERP system is desirable.

We CARE about you:

• Internationally successful company with a flat hierarchy.
• A highly motivated team with a can-do attitude.
• Employee discounts on Pandora products.
• Free breakfast and lunch and free drinks.
• Free monthly massage.
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals.
• Company subsidized public transport ticket.
• Company pension scheme with an attractive employer contribution and insurance package.
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance.

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal.

More information? Find out everything about Pandora as an employer here.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center
Bredowstraße 34
22113 Hamburg
pandoragroup.com