Sales & Account Manager

Responsibilities

• Implement the company’s sales objectives and convert market potential into actual sales successes
• Support Sales Operations across the entire sales process — from acquiring new customers (B2B & B2C), processing leads and opportunities, preparing and following up on quotations, to maintaining CRM and sales data, supporting pricing and quotation processes, and developing and implementing new sales strategies
• Support Account Management in servicing existing customers, handling contract and service adjustments, and identifying sales opportunities to ensure high customer satisfaction
• Act as the point of contact for operational customer inquiries
• Coordinate with internal departments to find solutions and assist with escalation management
• Support reporting and CRM management by preparing reports and forecasts and analyzing customer and sales metrics to ensure a transparent sales pipeline

Requirements

• Several years of sales experience in IT solutions sales (system integrator / VAR or similar)
• Initial experience in account management is a plus
• Experience with CRM systems (e.g., Pipedrive, HubSpot, or similar)
• Customer-oriented with strong service and communication skills
• Analytical skills, structured working methods, and an understanding of sales KPIs
• Strong communication skills, organizational talent, reliability, and team spirit
• Understanding of standardized sales and account processes
• Very good German and at least good English language skills

Core Competencies

Demonstrates expertise in IT solutions sales, account management, and CRM systems, with a strong focus on customer satisfaction and sales strategy implementation. Proficient in analyzing sales metrics and managing customer relationships to drive sales success.