Sales Manager DACH (f/m/d)

Berlin, Cologne
from today / asap

Your duties

Sales Manager (f/m/d) | B2B SaaS | E-Commerce

At Trusted Shops, we're building the leading Community of Trust in e-commerce by creating digital trust between people, businesses and AI agents. As a Sales Manager , you'll join us in a permanent hybrid role based in Cologne or Berlin , guiding businesses through the entire sales cycle from the first conversation to a successful close.

Trust is one of the most important growth drivers in e-commerce. As a Sales Manager, you'll help businesses turn trust into a competitive advantage. Through a consultative sales approach, you'll enable online shops to grow sustainably while creating safer shopping experiences for their customers. Along the way, you'll become part of an international team of 700+ colleagues supporting 25,000+ online shops and 40+ million consumers across our Community of Trust.

Your Impact

At Trusted Shops, you're not just selling software, you help businesses grow. You'll work with an established European SaaS brand, benefit from a modern sales organization, and enjoy genuine opportunities for professional development. Your expertise directly contributes to the success of thousands of online shops across Europe.

• End-to-End Sales Ownership: Take full ownership of the sales process from prospecting and first outreach to discovery, solution presentations, commercial negotiations and successful deal closure. You'll manage every stage of the sales cycle with a strong focus on delivering long-term customer value.
• Customer Value: Lead proactive conversations and discovery calls to understand your customers' business goals and challenges. Working collaboratively with prospects, you'll develop tailored Trusted Shops solutions that create measurable business impact and support sustainable growth.
• Build Long-Term Customer Relationships: Prepare tailored commercial proposals, manage follow‑ups throughout the decision‑making process and establish trusted relationships with decision makers through a consultative and customer‑centric sales approach.
• Drive Pipeline Excellence: Manage your sales activities independently while maintaining accurate opportunities, forecasts and customer interactions in Salesforce. A healthy, transparent pipeline is the foundation for predictable and sustainable sales success.
• Collaborate Across International Teams: Share your ideas, best practices and experience while working closely with colleagues across Sales, Marketing, Customer Success and other international teams. Together, you'll continuously improve the way we sell and support our customers.

Your profile

• Passion for New Business: You enjoy identifying new opportunities, winning new customers and building long-term business relationships. Helping businesses succeed through the right solutions motivates you every day.
• Experience in B2B‑Sales: Prospecting, cold outreach, discovery calls and consultative selling of digital or technology‑driven solutions are a natural part of your sales toolkit.
• Consultative Selling Expertise: You're confident applying modern sales methodologies throughout the entire sales cycle‑from structured discovery and needs analysis to objection handling, commercial negotiations and closing.
• Ownership & Team‑Oriented Mindset: You combine a structured and self‑driven way of working with curiosity, continuous learning and the desire to contribute to your team's success.
• Communication Skills: Fluent communication in German (spoken and written) with customers across the DACH market and feel comfortable collaborating in English within an international business environment.

What we offer you

• Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.
• Academy Onboarding: 4‑weeks onboardingtogether with all new starters in Sales, Customer Success, and Account Management.
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway.
• Permanent contract with Europe's trusted brand.
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
• Buddy program: An experienced trustee is at your side.
• Learning & Development: Individual training opportunities.
• Events: Team Events, Unit Events, etc.
• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

Onboarding & Growth

At Trusted Shops, you'll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in‑office start where you learn, collaborate, and experience our values firsthand.

The first four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops' mindset. With ongoing support from local champions, enablement specialist, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrus t

Not sure if you are what we are looking for?

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Your benefits in commercial

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporary from another location in Europe.

Health Pass

Stay fit - physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Learning & Development

Tap into our extensive internal training portfolio and keep evolving your skills. This includes workshops with our Agile Coaches, access to a wide range of eLearning platforms, and training sessions with field experts.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

Always up to date. In our Commercial teams, you work with some of the most advanced and effective tools in the industry. With Salesforce, HubSpot and Talkdesk, you always know exactly where your customers stand - from first touchpoint to long‑term partnership.

Team events

Whether in summer, winter or whenever it suits your team - we enjoy spending time together.

Our values

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly - we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you're doing a great job - otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Employee reviews

Nele Straatmann

Account Managerin

As a account manager, I support the account management team of the DACH market as a kind of "special force" and work independently on various projects that make the account managers' daily work easier. From the very beginning, I have been given a high amount of personal responsibility and trust. Trust is not just something that is said lapidary, but is lived throughout the entire company. I particularly like the New Work policy at Trusted Shops. I love the possibility to work from anywhere and I can hardly wait to leave south during winter. Although I live about 500 kilometres away from Cologne, I feel very connected to my team. Even beyond that, all my colleagues have been extremely supportive and open towards me, and at the end of the day it often feels like I'm working with friends - I've never experienced that before.

Stefanie Sieberz

Sales Consultant DACH

I really enjoy my daily work and like to challenge myself. Every day I learn new approaches that make the work in telesales special. I'm not a door-to-door salesperson; on the contrary, our customers are often grateful for the contact and the conversations are interesting thanks to the individuality of the industries. If you already think that sounds exciting, I can tell you that there is much more to discover. Find out for yourself.

Have we awakened your interest?