Sales Manager - MillerKnoll

Job Title

Sales Manager / National Account Manager DACH

Region

South-West Germany – Baden-Württemberg

Job Summary

To meet and exceed the financial and activity goals as set individually by MillerKnoll. This position is divided into two parts: Dealer focused activity and National Account Manager for the DACH area.

Dealer Focused Activity

Lead generation, challenger selling and frequent visits to dealers to develop interest and create buying potential for MillerKnoll products. In partnership with dealers and independently, coordinate MillerKnoll and dealer resources against sales opportunities and own the process until order.

National Account Manager Duties

• Managing existing customers as a dedicated point of contact
• Building and maintaining long‑term customer relationships
• Understanding customer needs and business objectives
• Conducting regular customer meetings
• Setting up national/global contracts in coordination with other national accounts in Europe
• Providing accurate forecasting information and other useful market information

Specific Responsibilities

• Achieve the financial sales goal by building a strong and mutually beneficial relationship with designated dealers through day‑to‑day problem‑solving solutions and opportunities.
• Project Management – to handle bigger projects.
• Own ongoing day‑to‑day relationship and be the prime commercial contact of choice with designated dealers at all levels.
• Focus on identifying and creating sales opportunities for MillerKnoll and dealers in the territory, owning the process for Product Application / Specials / Mock Ups / SPAFS on the projects.
• Work with the MillerKnoll business development efforts by identifying new opportunities for National Account Managers, Global Account Managers, Major Project Groups, A&D and Channel Development and collaborating on projects as required.
• Provide technical/specific support to dealers in conjunction with Portfolio leads when required.
• Promote MillerKnoll products and services at all times and act in the best interests of MillerKnoll to meet and exceed the individual volume target.
• Achieve the key activity goals, particularly the number of monthly dealer and client meetings.
• Ensure the highest quality of presentation whether verbal or written (RFI / RFP / Tender) – best in class.
• Acquire product and program knowledge to fully verbalise MillerKnoll’s differentiators and those of our products/programs against competitors.
• Gain an understanding of the furniture market and relevant activity to build relationships with key influencers in the territory.
• Provide accurate and timely reports to the Regional Manager and ensure Salesforce is accurate, updated and fully utilised on all opportunities.
• Responsibility for forecast via Salesforce.

Job Holder Requirements / Role Expectations

Expected Competences

• Well‑established network within the Southern German contract, architecture, and dealer landscape, ideally with strong connections in Baden-Württemberg.
• Highly relationship‑oriented, acting as a trusted long‑term partner to dealers, specifiers, and end‑customers.
• Strong service and solution mindset, capable of supporting partners and adding value throughout the entire project lifecycle.
• Excellent communication, presentation, and negotiation skills, engaging stakeholders at all levels.
• Highly structured and organized, able to manage multiple projects, partners, and priorities simultaneously.
• Proactive, commercially driven, and collaborative with a hands‑on approach to developing the Southern German region with internal colleagues and external partners.
• Strong interpersonal and relationship building skills.
• Demonstrated knowledge and understanding of selling skills.
• Clear, fluent, and compelling communication in both verbal and written forms.
• High levels of drive and energy, able to work autonomously.
• Team‑player when relevant.
• Flexible to work long hours when required and prepared to travel up to 50 % of time.
• Numerate in preparation of quotations and forecast information.

Characteristics

• Methodical, hardworking, ambitious and energetic.
• Ability to handle objections and minimise confrontation.
• Articulate and diplomatic.
• Honest and with high levels of integrity.

Education and Experience Requirements

• “Kaufmännische Ausbildung” or Degree in Business Administration/Engineering with several years of experience; higher education level appreciated.
• Proven track record in generating new business for a minimum of five years.
• Driving licence (6 points maximum); German driving licence (Führerschein Klasse B).

Company Requirements

Health & Safety: ensure that safe working practices are followed as per the Health & Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999.

Compliance: support internal quality controls and audits, and ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the role.

Equal Employment Opportunity

MillerKnoll is committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.