Sales Support Specialist (f/m/x) (12-month fixed-term contract)

At Seven Senders, we connect people and markets, making international shipping simple. We are Europe’s leading platform for cross‑border parcel delivery, supporting e‑commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting‑edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep—whether speed or cost efficiency is the priority.

Job Description

In this role, you will collaborate with Key Account Managers, Sales Managers, and Management. Your work will directly support our sales success and customer satisfaction, giving you the chance to make a tangible impact while developing your expertise. Your main tasks include:

• Drafting and managing contracts in our CRM system (Salesforce) and DocuSign
• Preparing and sending pre‑invoices for accruals, verifying invoices, and sending them to our customers
• Handling customer queries related to invoicing and billing
• Maintaining and monitoring data in Salesforce to ensure accuracy
• Documenting processes in Confluence and organizing folder structures

Please note: This role is offered on a fixed‑term contract (1 year) with 30 hours per week.

Qualifications

This is what you need to succeed

• Completed commercial training, university degree, or equivalent practical experience
• Strong communication skills in English and German (min. B2), both spoken and written
• High sense of ownership and service mindset, with the ability to prioritize effectively, excellent teamwork and organizational skills
• Independent, result‑oriented working style with strong time management and high attention to detail
• Experience with a CRM system (Salesforce) is a plus

What we offer

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote‑office set‑up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero: Climate‑neutral and long‑term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we’re inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no‑fuss results focus, and we are successful with our data‑driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company‑wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.