Salesforce Administration

(Sales Cloud, Service Cloud applications)—

Green Card/USC

Core Skills -

• Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups.
• Maintain and customize Sales Cloud, Service Cloud applications as well as numerous additional applications outside of Salesforce tech
• Build custom reports, dashboards, and workflows.
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
• Develop training materials and provide training and support to SalesForce.com end users.
• Maintain database for integrity and accuracy including cleansing and duplicate record management.
• Manage all sales related technical resources and migration of data into Salesforce.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Salesforce certification required (ADM 201 certification).

• 10+ years related experience including utilization of Salesforce platform.
• Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype.
• Experience in implementation, training and documentation preferred.

Administrative Support

• Administer email templates utilized
• Administer KPI and related reporting
• Coordinate activities between sales and other departments (such as marketing, service, support and training).