Salesforce Administrator (Service Cloud Specialist) 100% Remote in Poland or Spain

Job Description

What will you do with us?

• Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards
• Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations
• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audits reviews
• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience
• Assist in conducting training to business owners for new features and help with roll‑out
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Own end‑to‑end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post‑release support
• Mentor and guide other team members, enforcing best practices during design and implementation
• Proactively lead and contribute to solution design, applying Salesforce best practices
• Optimize existing builds to reduce technical debt and improve org health and efficiency
• Manage deployments using CI/CD tools and GitHub

Qualifications

• Advanced working knowledge of Service Cloud (Deep understanding of Omni-Channel Routing, Service Console, Case Management, Email-to-Case, Web-to-Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules)
• Working knowledge of relational databases design concepts and data management
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
• Experience in working with international teams
• Knowledge of agile methodology / processes
• Understanding of business processes
• Ability to troubleshoot system, process and data issues
• Strong communication skills, open to discussions, team-oriented, with a hands‑on attitude. you can explain technical decisions to non‑technical stakeholders without breaking a sweat, and you're as comfortable white boarding as you are in code
• Demonstrate enhanced analytical, problem‑solving, and logical skills, with the ability to lead others
• Fluent English – additional languages are a plus in our global environment
• You master advanced Salesforce features (Flows, validations, complex formulas)
• Implementation of solutions using best practices
• Experience with release management tools
• Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud

Bonus Points

• Agentforce Specialist, Data Cloud Consultant
• Experience with API integrations, Salesforce org migrations, or hands‑on Apex development
• Familiarity with HubSpot — understanding how it connects to Salesforce in a mixed-CRM environment
• Advanced reporting and dashboard expertise — creating insights that leadership actually use

Benefits

• Healthcare insurance
• Wellness programs (gym memberships, mental health support)
• Generous time off (vacation, birthday, personal days)
• Local perks (meal vouchers, transport allowances, extended parental leave)
• Career growth opportunities (learning, development, cross‑functional projects)
• Work with a global, diverse team
• Flexible work arrangements (remote work, flexible hours)
• Option to work at company hubs in various cities

Additional Information

At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

Equal Opportunity Statement

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.