Salesforce Business Analyst & Admin (Marketing & Data Cloud - m/f/d)

As a Global Salesforce Platform Administrator - Marketing & Data Cloud, you are responsible for the design, configuration, and continuous evolution of the Marketing and Data Cloud stream within the global Customer Engagement ecosystem (CRM), with a strong focus on Marketing Cloud, and Data Cloud. You are part of a globally distributed platform team, organized across regional hubs to ensure scalable coverage across time zones. You will work side by side with Product Owners and global teams, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration, while collaborating with local CRM specialists who drive end‑user support, and training in the markets. Your focus is on implementing and evolving data-driven and marketing automation solutions in alignment with global platform strategy, ensuring consistency, scalability, and long‑term maintainability. You contribute deep functional and technical expertise across Marketing Cloud and Data Cloud, supporting both global and local stakeholders, particularly for complex use cases, advanced segmentation and activation scenarios, and the continuous evolution of the Customer Engagement ecosystem.

Responsibilities

• Own and evolve the Marketing & Data Cloud streams within the global Customer Engagement ecosystem (focus on Marketing and Data Cloud), ensuring scalability, standardization, and alignment with global platform strategy.
• Design and implement global solutions across Marketing Cloud and Data Cloud, including marketing automation, campaign orchestration, journeys, segmentation, data models, and integrations.
• Collaborate closely with other platform streams (e.g., Sales, Customer Service, Technical Service) to ensure seamless end‑to‑end processes, consistent data flows, and a unified customer view across the ecosystem.
• Translate business requirements into solution designs and technical specifications, ensuring best practices and long‑term maintainability.
• Ensure alignment with global data models, governance frameworks, consent management, and architecture standards.
• Continuously improve the platform by identifying opportunities for marketing automation, harmonization, and efficiency gains across marketing and data processes.
• Identify and drive the adoption of AI‑driven capabilities (e.g., Agentforce, predictive audiences, personalization, automation) to enhance campaign effectiveness, customer engagement, and decision‑making.
• Own the implementation of prioritized demands in alignment with global governance and product prioritization processes.
• Collaborate closely with business stakeholders, Product Owners, Business Analysts, and local CRM specialists to refine requirements and ensure implementation readiness.
• Validate and challenge incoming requirements to ensure scalable, reusable, and globally aligned marketing automation solutions.
• Support localization by adapting global campaign frameworks, data models, and activation strategies to market‑specific needs while maintaining overall standardization.
• Contribute to workshops and alignment sessions to ensure smooth translation of business needs into global solutions and effective deployment into operations.
• Evaluate and prioritize demands with a focus on leveraging AI capabilities where applicable, ensuring scalable, value‑driven, and future‑oriented solutions.
• Operate as part of a globally distributed Salesforce platform team, organized across regional hubs to ensure coverage across time zones.
• Collaborate seamlessly across regions, with shared responsibility for all countries and markets, both in daily operations and platform evolution.
• Act as the functional expert for Marketing Cloud and Data Cloud, supporting local CRM specialists with deep platform, marketing automation and data expertise when required.
• Work closely with IT, Commercial Excellence, and Digital Transformation teams to ensure alignment across the broader ecosystem.
• Lead and support cross‑regional CRM initiatives and process optimizations within the wider Customer Engagement ecosystem, including marketing effectiveness and customer engagement.
• Ensure data quality, consistency, and integrity across Marketing Cloud and Data Cloud, including identity resolution, data harmonization, and governance.
• Enable advanced reporting, analytics, and AI‑driven insights by ensuring proper data structure, segmentation capabilities, and activation readiness.
• Support the development of training materials and enablement concepts, and contribute to training sessions where required (e.g., complex journeys, segmentation logic, AI use cases), in close collaboration with local teams.
• Provide expert‑level support for complex or escalated topics, particularly in areas such as Journey Builder, campaign automation, segmentation logic, data integration, and AI‑driven use cases, enabling local teams to design and operate effective customer journeys.

Requisitions

• At least 5 years of professional experience in the Pharma / Life Sciences industry, ideally in CRM, commercial excellence, or customer engagement environments.
• At least 3 years of hands‑on experience working with Salesforce Marketing Cloud, Data Cloud, or similar marketing automation / CDP platforms.
• University degree in business administration, economics, IT, or a related field.
• Strong experience with Marketing Cloud (e.g., journeys, automation, segmentation) and ideally Data Cloud (e.g., data modeling, identity resolution, activation).
• Proven experience in translating business requirements into scalable marketing and data solutions within a global platform environment.
• Experience working within global governance models and collaborating with distributed, cross‑regional teams.
• Salesforce Marketing Cloud Admin or Consultant Certification and/or Business Analyst required; additional certifications such as Data Cloud, Agentforce are a plus.
• Solid understanding of data models, integrations, consent management, and reporting capabilities.
• Experience with agile delivery models and tools such as JIRA and Confluence.
• Strong analytical and problem‑solving skills, particularly in data‑driven and customer‑centric use cases.
• Experience or strong interest in leveraging AI‑driven capabilities.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across technical and business teams.
• Structured, independent, and results‑oriented working style.
• Fluency in English required, any additional languages are an advantage.
• Intercultural experience, ability to work in a global environment, and willingness to travel internationally.