SalesOps Team Manager

Job description

Swan is building the infrastructure for embedded finance in Europe. As we scale our commercial organisation across France, Germany, Spain, Italy, and beyond, we need the operational brain to match our ambitions. You will own Swan's GTM operations function end-to-end: from CRM architecture and pipeline analytics, to AI-powered workflow automation, to advising senior commercial leaders on how to make better commercial decisions faster.

Responsibilities

• Set and own the GTM Operations roadmap : define multi‑quarter priorities for the function, align with commercial leadership, and say no to the right things.

• Lead a SalesOps analyst : manage one SalesOps analyst and possibly one intern; develop their skills and build a high‑output team.

• Own sales target set‑up in partnership with finance and draft a compensation plan that aligns with those expectations.

• Drive enablement and AI adoption across the GTM organisation: identify where AI can improve commercial workflows (prospecting, outreach, reporting, forecasting), evaluate and implement tools, and drive adoption among AEs, KAMs, Country Managers, marketing, and product integration.

• Own the CRM : HubSpot architecture, data quality, workflows, pipelines, and reporting.

• Build the commercial intelligence layer : dashboards and reports that give senior leaders real‑time visibility into pipeline, outbound activity, market performance, and partner health for data‑driven decisions.

• Improve sales processes : lead routing, deal stages, opportunity management, account assignment, and outbound accountability frameworks for new business.

• Account management processes : improve partner health scoring and segmentation, renewal and upsell pipeline tracking, portfolio assignment, churn risk identification and escalation, and QBR frameworks.

• Integration / PSM team processes : design and implement partner onboarding, sales‑to‑integration handover, milestone and go‑live tracking, onboarding velocity reporting, PSM capacity planning, and SLA monitoring.

• Challenge and advise GTM leaders : bring a data‑backed, operationally grounded point of view to senior leaders, flag risks, surface opportunities, and push back when needed.

• Own the GTM tech stack : evaluate, implement, and maintain the tools that power the commercial team.

Preferred experience

You’re a great match if:

• 5 to 8 years of experience in SalesOps, GTM Operations, Revenue Operations, or a senior Sales/Marketing Operations role at a B2B SaaS or fintech company.
• Demonstrated ability to set and execute a functional roadmap, not just respond to requests.
• Experience advising or working alongside VP‑level or C‑suite commercial stakeholders; comfortable challenging senior profiles with data and a strong point of view.
• Experience setting sales compensation schemes.
• Strong AI fluency: already adopted and deployed AI tools in a GTM context with a clear perspective on value.
• Strong analytical skills: pipeline metrics, forecasting, cohort analysis; SQL is a plus.
• Deep HubSpot expertise: CRM architecture, workflow automation, custom reporting.
• Aptitude and willingness to explore new technology that improves people’s lives.
• Experience managing a small team or junior profiles.
• Empathetic, skilled, frank, and collaborative.

Benefits and perks

• Meal vouchers : we provide a meal voucher card to cover meals on work days.
• Holidays : 25 days plus RTT.
• Transport : monthly mobility package for employees to pay for alternative commuting modes.
• Health insurance (mutuelle) : Alan.
• Sports : partnership with Classpass offers discounts on subscriptions for sports and wellness activities available in several European cities and online.
• Well‑being support : access to Moka Care for mental health and wellness.
• Hybrid remote policy : possibility to work from home for 2 days per week.
• Offsite : once a year we gather to reconnect, deep‑dive into big topics, and relax.
• We value diversity and inclusion and are working hard to improve every day.

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.