SAP Service Process Specialist – m/f/d

• • You coordinate repairs, calibration orders and maintenance for measuring devices.
• • You create service orders, cost estimates and quotations.
• • You monitor service levels and processing times.
• • You handle complaints and work closely with Quality Assurance on deviations.
• • You maintain and update service documentation and work instructions.
• • You create, maintain and optimize service-related master data.
• • You support our service organization with system-related questions.
• • You analyze existing processes and develop optimization proposals.
• • You actively contribute to our SAP S/4HANA transformation, including cleaning and maintaining service-related master data (serial numbers, device histories, service activities and spare parts).
• • You participate in tests, key-user trainings and process workshops.
• • You support go-live activities and the hypercare phase.
• • You create reports and service KPIs and conduct analyses.

Requirements

• Commercial or technical vocational training (e.g., industrial clerk, mechatronics technician, electrician, or technical service) or an equivalent qualification.
• Experience in service administration, customer service or technical support.
• Good knowledge of SAP S/4HANA.
• Solid knowledge of the SAP modules CS (Customer Service), PM (Plant Maintenance), MM (Materials Management) and SD (Sales & Distribution).
• Experience with SQVI and SAP reporting.
• Knowledge of measuring devices, calibration or repair is an advantage.
• Strong customer orientation and excellent communication skills.
• Very good Excel skills (pivot tables, formulas and data analysis).
• Good written and spoken English skills.
• An analytical, structured and independent way of working.
• Experience in technical service or customer service is an advantage.

Core Competencies

Demonstrates expertise in service administration and customer support, with a strong focus on SAP S/4HANA and its related modules. Proficient in data analysis and reporting, ensuring high service levels and effective communication with stakeholders.

Highest-signal resume keywords

• SAP S/4HANA Expertise
• Service Administration Experience
• Customer Service Orientation
• Excel Proficiency
• Analytical Problem-Solving

ATS Optimization Keywords

Hard Skills

• Service Order Creation
• Cost Estimation
• Service Level Monitoring
• Process Optimization
• SAP CS Module
• SAP PM Module
• SAP MM Module
• SAP SD Module
• SQVI Reporting
• Data Analysis

Soft Skills

• Excellent Communication Skills
• Strong Customer Orientation
• Analytical Thinking
• Structured Working Style
• Independence

Industry Keywords

• Measuring Devices
• Calibration
• Technical Service
• Customer Service
• Service Documentation

Tools & Technologies

• SAP S/4HANA
• Excel