Scheduling Support Coordinator – ABA Therapy, US Healthcare

Responsibilities

• Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions.
• Checking in with families and parents to provide scheduling updates, address concerns, and ensure their expectations are being met.
• Sourcing new RBT/ABA Therapist candidates through various channels to support the team’s ongoing staffing needs.
• Assisting with the pairing of RBTs/ABA Therapists to clients based on availability, location, and client needs.
• Maintaining accurate and up-to-date records of therapist and client statuses in the relevant systems.
• Flagging scheduling conflicts, staffing gaps, or unresponsive parties to the relevant coordinator in a timely manner.
• Drafting and sending professional written communications to both RBTs and families as required.
• Supporting the broader scheduling and staffing team with administrative tasks as needed.

Requirements

• Excellent verbal communication skills — you will be speaking with therapists, families, and team members regularly.
• Strong written communication skills — ability to compose clear, professional, and empathetic emails and messages.
• Prior experience in a coordination, scheduling, administrative, or client‑facing support role is preferred.
• Experience with ClickUp and/or CentralReach is a significant advantage.
• Familiarity with the ABA therapy space or a background in healthcare, disability services, or education is a plus.
• Highly organised with strong attention to detail and the ability to manage multiple follow‑ups simultaneously.
• Self‑motivated and proactive — able to anticipate what needs to be done and act without needing to be prompted.
• Comfortable working in a fast‑paced, high‑communication environment.