Senior Account Manager – Cloud ERP, AI Experienced

Stellenbeschreibung:

Strategic Account Management
Build and maintain C-level relationships with top accounts (A & B account portfolio)
Conduct regular Business Reviews (QBRs) with customers to discuss success metrics and expansion
Create joint 12-month roadmaps with customers (feature adoption, optimizations, new use cases)
Early detection of customer issues and prompt escalation to Product/Support to prevent churn
Cross- & Upselling
Systematic identification of usage gaps and additional modules (e.g., advanced CRM, DMS, HRM features)
Develop and execute personalized expansion plans with quantified targets (ARR growth per account)
Coordinate with Presales for technical demos and implementation planning
Drive Net Revenue Retention (NRR) through structured upselling
Customer Health & Retention
Regular monitoring of product health scores and adoption metrics per customer
Proactive intervention on risk indicators (declining usage, rejection of updates, contact changes)
Document customer goals and ROI realization in the CRM
Ensure long-term growth rather than short-term transactions

Requirements

Minimum 5 years of sales experience with B2B software (preferably business/financial software)
Experience in complex, large-scale customer negotiations
Knowledge of commercial processes in consulting firms, IT service providers, or software vendors
Ambitious team player
Enjoys ongoing knowledge sharing in a dynamic environment
Degree in Business Administration, Business Informatics, or a comparable professional qualification

Core Competencies

Demonstrates expertise in Strategic Account Management, focusing on building C-level relationships and executing personalized expansion plans to drive Net Revenue Retention. Proficient in conducting Business Reviews and identifying customer needs to ensure long-term growth and customer health.