(Senior) Application Specialist - Life Science Research

Stellenbeschreibung:

Essential Job Functions

Assist customers in planning, configuring, and selecting appropriate systems.
Prepare technical quotations and application-specific solution concepts in close collaboration with Sales and Product Management
Conduct customer training, presentations, and workshops for users
Attend trade shows to market our products together with Sales
Provide technical application consultation and support to national and international customers in physiological and cardiological as well as respiratory research applications, with a focus on anesthesia and isolated organ systems of laboratory animals (for example Langendorff or EVLP Ex-Vivo Lung Perfusion modelsl)
Analyze and resolve technical and application-related issues in-house and at customer sites
Manage incoming customer claims in collaboration with production, purchasing, R&D and product management
Support the production team in the assembly and preparation of systems to ensure optimal performance and quality
Test, inspect, and perform final preparation of systems before shipment, including quality assurance and functional verification
Install systems on-site at customer facilities, both domestically and abroad
Provide feedback from customer applications to R&D and contribute to product improvement
Document customer feedback, test results, and technical adjustments to continuously enhance the company's system solutions

Skills and Abilities required

Experienced in sales and customer relationship management
Strong customer orientation and excellent communication skills
Precise, structured, and self-directed work style
Technical understanding and keen attention to quality
Team spirit and ability to collaborate across departments, especially with production and R&D
Hand-on mentality
Excellent written and spoken German and English skills

Bonus Skills and Experience

~5 years of experience in life sciences or comparable fields
Solid knowledge of physiological and cardiological measurement systems
Experience in animal-based experimental research and laboratory processes
Practical experience with instrumentation, software control systems, and device calibration

Education and Experience and/or equivalent

University or University of Applied Sciences degree in Medical Engineering, Biotechnology, Bioengineering, or a comparable scientific-technical discipline

Travel: