Senior Associate - Internal Communications, Operations (all genders)

As we’re launching Chase bank in Germany, we’re looking for a Senior Associate, Internal Communications to support our Operations business in Berlin as we scale‑up.

You’ll be responsible for keeping our customer‑facing colleagues and support teams informed and connected so they can deliver outstanding service. The role combines day‑to‑day channel management and editorial planning with strategic narrative, campaign execution, and leader advisory.

As a Senior Associate - Internal Communications, Operations in the Operations team, you will work independently in Germany with partnership from UK colleagues, shaping our communications model in a start‑up environment and helping ensure Berlin has a presence on our global banking stage. While primarily internal‑facing, the role may flex into external communications cover on the ground as needed.

Job Responsibilities

• Drive internal communications for Operations, translating operational changes and priorities into clear, actionable messages for customer‑facing colleagues and support teams.
• Establish and maintain a disciplined communications rhythm and editorial calendar across core channels (e.g., intranet, email, collaboration platforms) with appropriate governance and approvals.
• Craft internal narratives and employee campaigns that connect local work to firmwide goals, including service excellence, change initiatives, culture and recognition.
• Write compelling content spanning banking and industry trends and human‑interest features spotlighting colleagues and teams.
• Provide senior leader advisory on messaging, sequencing and tone; develop talking points and scripts.
• Plan and deliver town halls and leadership engagement events, including run‑of‑show, content development, speaker preparation, logistics, and post‑event communications.
• Measure effectiveness of communications (reach, engagement, feedback), report insights, and iterate content and channel strategy for impact.
• Maintain stakeholder maps, distribution lists, and a single source of truth for narratives, templates, and evergreen content.
• Ensure message accuracy, consistency of tone, and audience‑appropriate localization; support translation and adaptation for local needs.
• Provide on‑the‑ground external communications cover in Germany when required, in partnership with relevant corporate communications teams.

Required qualifications, capabilities, and skills

• Significant experience in communications and/or a degree in a communications‑related field.
• Exceptional German and English writing and editing skills; fluent German and English speaker and writer with the ability to translate content accurately for local audiences.
• Proven track record translating complex operational or industry topics into clear, engaging narratives for diverse colleague audiences.
• Experience planning and executing leadership forums and events, including content development and executive preparation.
• Strong editorial judgment, stakeholder management across multiple seniorities, and disciplined channel governance with measurable outcomes.

Preferred qualifications, capabilities, and skills

• Previous experience in internal communications is strongly preferred. Experience in financial services or a highly regulated industry with familiarity in compliance‑aware communications practices.
• Background in change communications and frontline enablement for customer‑facing teams.
• Exposure to both internal and external communications, with ability to flex between audiences and channels.
• Digital communications competency, including creating and optimizing content for internal digital channels.
• Proficiency with collaboration and publishing tools commonly used for enterprise communications.