Senior Business Analyst – Collections & Recovery Transformation (CRWnp)

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing end‑to‑end solutions that support business transformation at scale. With a strong presence in financial services, HCLTech helps leading banking organizations modernize their operating models, optimize business processes, and drive innovation across core banking and risk domains.

About the Role

We are looking for an experienced Senior Business Analyst – Collections & Recovery Transformation to support a major transformation initiative. This role is focused on business transformation, target operating model design, process re‑engineering, business specification, and gap analysis in the Collections & Recovery domain, covering Pre‑delinquency, Soft/Hard Collections, Legal Recovery, and Post‑write‑off. The role requires close collaboration with business and IT stakeholders, as well as strong alignment with German regulatory expectations and platform capabilities such as CRWnp.

Responsibilities

• Drive Collections & Recovery transformation across pre‑delinquency, collections, legal recovery, and post‑write‑off
• Translate business needs into clear requirements, user stories, and business rules
• Perform gap analysis and define To‑Be processes
• Create process models in Adonis
• Collaborate with business, risk, compliance, operations, and IT stakeholders
• Lead German/English workshops and support UAT / validation

Qualifications

• Proven experience as a Business Analyst in banking / financial services
• Strong Collections & Recovery domain expertise
• Experience in business transformation, requirements, gap analysis, and process modeling
• Hands‑on experience with Adonis
• Knowledge of KWG, GwG, and BaFin
• German C1+ (mandatory)
• CRWnp experience is a plus

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.