Senior Business Analyst – Finance, Procurement

Responsibilities

• Own the end-to-end requirements lifecycle across Finance and Procurement initiatives — from stakeholder discovery and process analysis through to solution validation and adoption
• Lead current-state and future-state process analysis across P2P, O2C, Vendor Management and Procurement-to-Contract, independently identifying root causes of inefficiencies and recommending targeted improvements
• Drive requirements-gathering workshops and stakeholder sessions with Finance, Procurement, BPO and IT leads — challenging assumptions, resolving conflicting requirements and bringing clarity where there is ambiguity
• Produce and own high-quality BA artefacts — BRDs, functional specifications, process maps, use cases, user stories and gap analyses — that are precise enough for IT to build from and clear enough for business teams to sign off on
• Lead change initiatives end-to-end, including impact assessments, solution design input, UAT planning and execution, and ensuring full business readiness before go-live
• Provide process analysis, insights and reporting to support governance reviews, decision‑making and continuous improvement discussions
• Develop and maintain SOPs, process maps, and RACIs while supporting ServiceNow workflow enhancements and change requests through the application of Finance and Procurement process expertise
• Engage stakeholders across Finance, Procurement, BPO and IT through workshops and governance forums, preparing materials and communication packs that ensure process changes are clearly understood across all groups

Requirements

• Bachelor's degree in Finance, Accounting, Business, Supply Chain or a related field — mandatory
• Minimum 3+ years of Business Analyst experience within Finance Operations, Procurement, Shared Services or BPO environments — mandatory
• Deep hands‑on knowledge of Procurement processes including P2P, Vendor Onboarding, Purchase Order Management and Procurement-to-Contract — mandatory
• Strong command of end-to‑end Finance processes such as O2C, Accounts Payable and Financial Reporting — mandatory
• Fluent in English, both verbal and written — mandatory
• Proficient in Excel (advanced) and Power BI
• Experience with ServiceNow or similar ITSM/workflow platforms — strong advantage
• Master's degree or equivalent professional qualification — strong advantage

Core Competencies

Demonstrates expertise in Finance and Procurement processes, including P2P, O2C, and Vendor Management, while effectively leading requirements gathering and process analysis initiatives. Proficient in producing high-quality business analysis artifacts and facilitating stakeholder engagement to drive successful change initiatives.