Senior Client Solutions Manager, Spanish

Responsibilities

• Own and cultivate senior-level relationships with key enterprise clients, acting as their primary strategic partner and trusted advisor.
• Drive client retention and satisfaction by consistently demonstrating program value and anticipating evolving needs before they become issues.
• Develop and execute customized adoption strategies that guide clients from onboarding through full platform integration and long-term engagement.
• Monitor platform usage data to proactively identify adoption gaps and develop targeted plans to close them.
• Lead cross-functional teams in the execution of complex programs, managing concurrent workstreams and ensuring flawless delivery.

Requirements

• 6–8 years in a client-facing role within marketing, advertising, social media, or SaaS tech platforms, with a track record of growing and retaining enterprise accounts.
• Bilingual in Latin American Spanish and English, with strong written and spoken fluency required to serve clients across Mexico and South America.
• Demonstrated ability to build deep, lasting client relationships and grow accounts over time.
• Strong strategic thinking with a proven ability to translate client business needs into platform-specific solutions.
• Advanced stakeholder management skills; comfortable navigating enterprise organizations and managing competing priorities.
• Proficiency in project management tools (e.g., Asana, Jira) and collaboration platforms.
• Data fluency—comfortable with analytics, performance metrics, and ROI storytelling.

Core Competencies

Demonstrates expertise in client relationship management and strategic account growth, with a strong focus on client retention and satisfaction. Proficient in developing customized adoption strategies and utilizing data analytics to drive platform engagement.