Senior Client Success Manager

Responsibilities

• Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle in Germany, including leading all client meetings/communications virtually and in person
• Ensure a trusting and valuable relationship with your HR contacts, Procurement counterparts and C-level by sharing our mission to improve employee health, engagement, and happiness
• Understand clients’ objectives and deliver solutions by developing client‑specific growth strategies
• Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end‑to‑end implementation
• Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates.
• Collaborate closely with the Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, Business Development, and Wellbeing Engagement (Client activation) teams to develop member growth strategies and deliver on client and company goals
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
• Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work‑life balance.

Requirements

• An accomplished individual with 5+ years of experience managing client relationships in a client‑facing position
• Drive commercial growth by leading end‑to‑end contract negotiations for renewals, upsells, and cross‑sells, ensuring alignment between client expansion goals and company revenue targets.
• A dynamic person with the ability to collaborate with cross‑functional teams, work in a team environment, and solve problems creatively and efficiently.
• An excellent communicator, with superior customer service to internal and external clients
• Detail‑oriented with a deep understanding of managing multiple clients/projects concurrently
• Fluent in monitoring data, analyzing reports, and leveraging results
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick‑moving global business environment.