Senior Client Success Manager

Stellenbeschreibung:

Build and maintain strong, long-term relationships with a portfolio of clients
Serve as the primary point of contact for client inquiries, issues, and escalations
Monitor client satisfaction and implement improvements
Drive product/service adoption through education, recommendations, and best-practice guidance
Monitor client health and engagement metrics, identifying risks and opportunities
Develop and execute retention strategies to increase loyalty and reduce churn
Lead client check-ins, success reviews, and feedback sessions
Represent client needs internally with product, support, and sales teams
Support onboarding and training initiatives
Identify and nurture upselling and cross-selling opportunities
Maintain accurate account activity and engagement records in CRM systems

Requirements

Bachelor's degree in Business Administration, Marketing, Communications, or related field
3+ years of experience in account management, client services, or a similar role
Strong interpersonal and communication skills, both written and verbal
Ability to manage multiple accounts and projects simultaneously
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
Problem-solving mindset and a customer-first attitude

Core Competencies

Demonstrates expertise in account management and client relationship building, with a focus on client satisfaction, retention strategies, and effective communication. Proficient in utilizing CRM software to track engagement and drive product adoption.