Senior Collections Strategy Manager

Stellenbeschreibung:

Lead collections strategy initiatives from opportunity identification through design, testing, launch, and ongoing optimization
Determine contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels
Translate strategic concepts into actionable business requirements and business cases for Product, Engineering, and Operations teams
Partner with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production
Monitor delivery, engagement, payment conversion, and payment plan break rates
Improve client scorecard performance and recovery outcomes
Use AI tools for hypothesis development, research, and strategy design
Build repeatable testing frameworks
Translate consumer and portfolio signals into sophisticated, tech-enabled collection strategies
Report to the Senior Director of Business Planning

Requirements

8+ years in consumer finance or lending
5+ years specializing in consumer debt collections and collections strategy
Deep understanding of collection levers
Proven track record of improving recovery metrics through channel optimization and segmentation
Ability to frame complex problems and build evidence-based business cases
Working knowledge of FDCPA, Regulation F, and TCPA
Familiarity with champion/challenger testing
Familiarity with SQL/BI platforms, including Looker and Tableau
Familiarity with Jira
Ability to utilize AI tools to accelerate work
Reliable internet connection and professional work environment
Ability to protect confidential company, employee, customer, and business information while working outside a company office

Core Competencies

Demonstrates expertise in consumer debt collections strategy, leveraging data-driven insights and AI tools to optimize recovery metrics and enhance client performance. Proficient in translating strategic initiatives into actionable business requirements while ensuring compliance with relevant regulations.