Senior Consultant - Healthcare Experience Management

Lead the Future of Healthcare Transformation

Location: Remote (U.S. based)

Travel: Up to 50% nationally

At Press Ganey, we don’t just consult—we partner with healthcare organizations to solve their most complex challenges. From patient and member experience to employee engagement and safety, our experts leverage data-driven insights to create actionable strategies that deliver measurable impact.

We currently have an exciting opportunity for a Senior Consultant to joinourStrategic Consultingteam.ThisConsultantwill have prior healthcare industry experience workingwith health plans,medical practices,physiciansand provider organizations to improve member,providerand patientexperience.

Responsibilities

• Utilizing Press Ganeyand clientdata assets and resources to consult with client stakeholdersto respond to industry change and opportunities for improvement and growthincomplex situations while being able to adapt to changing circumstances and new requirements
• Partnering with health planand medical groups to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems.
• Constructing and/or leading data analysisto support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendations.
• Being an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvement.
• Coordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources
• Managing and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements
• Leading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
• Building and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results
• Serving as the direct point of contact with the client and quickly establishing credibility for the respective project work stream by proactively building strategic working relationships
• Communicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project management
• Planning, organizing and prioritizing project activities using work plans and other project management tools

Qualifications

• 5+ years of previous work experience in experience management (Patient Experience, Member Experience, and/or Brand Experience) in health plan and/or provider organizations.
• Specific experience/background in one or more of the following: Expertise in brand experience, member/patient acquisition and retention strategies; Working with health plans in driving experience improvement across lines of business; Knowledge and understanding of government programs driven by Medicare Stars and NCQA; Market research and insights or experience design; Proven track record of experience improvement in member/patient experience with plan, medical group or other provider stakeholders.
• Past experience in training and coaching member/patient-facing teams.
• Demonstrated experience in driving performance improvement initiatives.
• Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.).
• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.

Education

• Bachelor’s degree required and Master’s degree preferred (Disciplines preferred include business administration, health policy and administration, finance, or clinical degree)

The expected base salary for this position ranges from $130,000 to $175,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Additional Information for US based jobs

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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