Senior Content Operations & Communications Manager

Responsibilities

• Own Lifted’s content production calendar and workflow.
• Coordinate the end-to-end delivery of blogs, reports, case studies, webinars, podcasts, newsletters, videos, campaigns, and thought leadership initiatives.
• Ensure projects move efficiently through briefing, creation, review, approval, publication, and distribution.
• Track deadlines, dependencies, and production milestones across multiple concurrent initiatives.
• Maintain visibility into all active marketing deliverables and proactively address risks to delivery.
• Partner closely with leadership to operationalize thought leadership programs.
• Coordinate executive content initiatives including podcasts, webinars, speaking engagements, industry reports, contributed articles, newsletters, and social content.
• Extract insights from internal subject matter experts and transform them into structured content opportunities.
• Ensure leadership content remains aligned to strategic business priorities and market opportunities.
• Act as the central point of coordination across Marketing, Sales, Customer Success, Partnerships, Events, Product, and Leadership.
• Drive accountability for content inputs, approvals, interviews, customer references, and subject matter expert contributions.
• Coordinate customer interviews, case study development, executive thought leadership programs, and campaign requirements.
• Follow up consistently to ensure projects maintain momentum and deadlines are met.
• Maintain editorial consistency across all content and communications.
• Support leadership with messaging, content reviews, speaking engagements, webinars, podcasts, and strategic communications.
• Collaborate with internal and external writers, designers, video editors, and agencies to ensure quality standards are maintained.
• Ensure all content aligns with Lifted’s positioning, tone of voice, and strategic priorities.
• Continuously improve content production processes, templates, systems, and workflows.
• Leverage AI tools, automation, and agency resources to increase output and efficiency.
• Manage project tracking within Asana, or similar platforms.
• Identify bottlenecks and implement scalable solutions that improve team performance.
• Ensure content is effectively distributed across web, social, email, events, webinars, ABM campaigns, and sales enablement channels.
• Track performance and provide recommendations for optimization.
• Support reporting on content effectiveness, engagement, influence, and commercial impact.

Requirements

• 7+ years of experience in content marketing, communications, marketing operations, enablement, project management, or a similar B2B marketing role, ideally within SaaS, technology, workforce solutions, or enterprise-focused organizations.
• Proven ability to manage complex, cross-functional initiatives, coordinating multiple stakeholders, priorities, deadlines, and deliverables simultaneously.
• Strong stakeholder management skills, with experience partnering directly with executives, leadership teams, sales, customer success, and external partners.
• Exceptional organizational and project management capabilities, bringing structure, accountability, and clarity to fast-moving environments.
• Strong communication and editorial instincts, with the ability to translate business objectives and subject matter expertise into impactful content, thought leadership, and enablement programs.
• Comfortable working with modern marketing technology and AI-powered workflows, including tools such as HubSpot, Notion, Jira, Asana, Google Analytics, and emerging content automation platforms.
• Highly proactive, resourceful, and accountable, with a strong sense of ownership, attention to detail, and a passion for building scalable processes that help teams execute at a higher level.