Senior Creative Operations Manager (all genders) - Lounge by Zalando

We're looking for a highly organised and proactive Senior Creative Operations Manager to join our dynamic Brand & Creative team. You'll be the central hub, ensuring our marketing campaigns are delivered on time, within scope, and to the highest creative standards. You will also support us with cross-functional strategic projects. If you thrive in a fast-paced environment and love bringing creative visions to life, we want to hear from you!

ABOUT LOUNGE BY ZALANDO

Lounge by Zalando is an online outlet for fashion and lifestyle products in 25 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Lounge by Zalando is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs.

We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

Lead project planning and execution for a variety of marketing campaigns and strategic initiatives, from initial brief to final delivery.

Manage project timelines, budgets, and resources, proactively identifying and mitigating potential risks.

Facilitate communication between creative, marketing, and other internal & external stakeholders, ensuring everyone is aligned and informed.

Oversee project workflow, assigning tasks, tracking progress, and ensuring deadlines are met.

Implement and optimise project management tools and processes to enhance efficiency.

Champion creative excellence while balancing business objectives and practical constraints.

You have 5+ years of experience as a highly organised and proactive Creative Operations or Creative Project Manager in a creative, marketing, or agency setting, with a proven track record of delivering complex campaigns and strategic initiatives on time and to a high standard.

You have a strong understanding of end-to-end project planning and execution, including managing timelines, budgets, resources, and proactively mitigating risks.

You are exceptional at communication, negotiation, and stakeholder management skills, adept at coordinating cross‑functional teams and external partners to ensure alignment.

You are highly organised and detail-oriented, with the ability to oversee project workflows, assign tasks, track progress, and ensure deadlines are consistently met.

You are proficient with project management methodologies and tools, coupled with a drive to continuously optimise processes for enhanced efficiency.

You have a passion for creative excellence, balanced with a pragmatic approach to business objectives and practical constraints.

Fluency in English is essential.

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through your training platform and biannual peer-to-peer review

About Zalando

Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our operations are built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.