Senior Customer Success Manager (German Speaker)

As a Customer Success Manager for Autodesk, you own post-sale relationships with our largest Nordic accounts, driving adoption and strategic value. You act as a trusted advisor, coordinating cross-functional support to maximize ROI and strengthen customer satisfaction. You’ll translate business challenges into Autodesk-based solutions, shaping long-term success plans with named accounts. This role offers meaningful impact by helping customers innovate faster and thrive in AECO and MFG domains.

• salary transparency
• base salary with bonuses
• stock grants
• comprehensive benefits package
• remote/flexible work options
• annual incentives for sales roles

• Accelerate solution adoption by prioritizing high-ROI projects
• Establish measurable success criteria and align stakeholders
• Develop and maintain strategic success plans for named accounts
• Collaborate with internal SMEs to map business challenges to Autodesk solutions
• Establish yourself as a trusted advisor and thought leader
• Coordinate delivery and adoption risk management with delivery teams
• Create and manage account documentation and recommendations
• Maintain strong relationships with sponsors and decision-makers
• Own post-sale account management and drive adoption and scale with the account team

• Minimum 3+ years in a customer-facing role
• Experience with large/complex Enterprise organizations
• Bachelor’s degree
• Fluent in German and English
• Background in post-sale and sales experience preferred

• Empathy for customers
• Strong communication and presentation skills
• Persuasion, negotiation, and consensus-building
• Industry knowledge of AECO and MFG domains
• Strategic advisory and business consulting capabilities
• Account management and post-sale execution