Senior Customer Success & Solutions Manager

• You independently manage demanding B2B clients and develop the collaboration for the long term
• You prepare and facilitate client workshops, structuring requirements, processes, and planning objectives
• You actively contribute to Configuration & KPI validation projects — especially in process analysis, configuration, KPI definition and validation
• You manage client projects with respect to scope, timeline, quality, communication, risks, and handover to Plan-as-a-Service
• You identify customer risks, technical ambiguities and escalations early and drive them to resolution with the involved stakeholders
• You identify up-selling and expansion opportunities and develop them with a customer-centric focus
• You develop standards, templates and procedures for Customer Success, client projects and Solution Delivery
• You actively contribute your experience and act as a sparring partner for Dominik and the business team

Requirements

• Several years of experience in at least two of the following areas: Customer Success, Solution Consulting, B2B Consulting, implementation, project management, or consultative B2B sales
• Independent responsibility for demanding B2B clients
• Experience handling the technical/content aspects of client projects and leading them operationally
• Ability to translate complex and ambiguous requirements into concrete decisions and work packages
• Strong stakeholder, expectation and escalation management skills
• Commercial understanding of customer development and up-selling
• High degree of autonomy and enjoyment of hands-on operational build-up work
• Business-fluent German (minimum C1) and very good English
• Experience with production planning, manufacturing, supply chain, operations, SaaS or software implementations is helpful but not required

Core Competencies

Demonstrates expertise in managing B2B client relationships, facilitating workshops, and leading client projects with a focus on process analysis, KPI validation, and customer success. Proficient in stakeholder management and identifying up-selling opportunities while maintaining a high level of autonomy.

Highest-signal resume keywords

• Customer Success Management
• B2B Consulting
• Project Management
• Stakeholder Management
• Business-Fluent German

ATS Optimization Keywords

Hard Skills

• Process Analysis
• KPI Definition
• Project Scope Management
• Risk Management
• Client Workshop Facilitation

Soft Skills

• Communication
• Problem-Solving
• Customer-Centric Focus
• Expectation Management
• Escalation Management

Industry Keywords

• B2B Sales
• Solution Delivery
• SaaS Implementations
• Production Planning
• Supply Chain Management