Senior Decision Scientist, Help Experience

Position Overview

We are looking for a Decision Scientist to join the Ember team within the Help Experience domain. Ember is building the next generation of AI‑powered support at Vinted. This role will independently own well‑defined analyses from start to finish, contributing to product and operational decisions and working closely with Product, Engineering, Operations, Analytics Engineering and other Decision Scientists.

In this position, you’ll

• Enable Data‑Driven Decisions: develop and maintain relevant metrics and frameworks to track product performance, and continually explore opportunities within prioritised areas to communicate actionable analytical insights.
• Lead Experimentation: design, run and analyse experiments (A/B tests) to validate the value and business impact of product changes and tooling enhancements.
• Partner and Strategise: collaborate cross‑functionally to drive the process of setting team Key Results (KRs) and targets, challenging decisions and hypotheses to optimise impact and maintain a strong member focus.
• Collaborate across teams, proactively aligning when work touches other areas of Help Experience, support operations or data infrastructure.
• Build maintainable analytical workflows using SQL and Python, following good standards for code quality, reproducibility, documentation and privacy.

About You

• Proven experience in a Decision Science or Data Analytics role.
• Strong analytical thinking and problem‑solving skills, with the ability to balance depth of analysis with business impact.
• Strong knowledge of statistical methods, including experience running A/B tests, regression analysis, causal inference and other inferential techniques.
• Experience with SQL and Python.
• Experience with BI tools (Looker, Tableau, Power BI).
• A proactive individual who thrives in a fast‑paced, constantly evolving business environment.
• Highly results‑oriented and comfortable with iterative processes.
• Strong communicator who can convincingly present results to both technical and non‑technical audiences.
• Fluent in English, both written and spoken.

Benefits

• The opportunity to benefit from our share options programme
• 30 days of paid annual leave
• Newest MacBook models
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Lunch benefit per your workday
• Frequent team‑building events
• A personal monthly budget for shopping on Vinted
• Access to a discounted gym membership plan
• Pension Plan with Vinted matching 150% of your chosen contribution
• Supplemental Private Health Insurance
• Life and Disability insurance
• A subsidised Deutschlandticket for your commute to the office by public transport
• The opportunity to spend up to 90 days per year – 21 of which can be spent working outside of the EU – on workation
• A dog‑friendly office

Hybrid Work

We adopt a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability or any other protected characteristic.

Salary

€61.200—€100.100 EUR