Senior Digital Account Manager

Responsibilities

• Owning a portfolio of retainer clients (N4+) as their primary strategic contact at N4 Studio
• Leading roadmapping, prioritisation, and performance reviews across your accounts
• Translating client goals into clear, actionable briefs for design, development, and content teams
• Proactively identifying and driving account expansion opportunities, including Webflow’s Optimise and Analyse products, and presenting them as natural recommendations
• Managing retainer budgets month by month, scoping work accurately and catching scope or budget risks early
• Running regular governance calls and producing reporting that clients actually find valuable
• Contributing to how the Client Success function operates, including improving how we scope, brief, and track delivery
• Staying current on digital marketing trends, particularly in SEO/AEO and web performance, to bring informed perspective to client conversations

Requirements

• 5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success role
• A proven track record managing retainer accounts, not just projects, with the ability to grow and deepen relationships over time
• Commercially sharp, with a clear instinct for spotting upsell and expansion opportunities and presenting them naturally to clients
• Technically credible in conversations about web platforms, CMS, performance, SEO/AEO, and digital marketing strategy
• A strong communicator and natural relationship-builder across both client and internal stakeholders
• Calm and structured when priorities shift, with the ability to juggle multiple accounts without anything falling through the cracks
• Experienced with tools like Webflow, Figma, Slack, and project management platforms
• Webflow experience is a significant advantage
• Comfortable working across time zones, particularly with teams and clients in New Zealand, Australia, North America, the UK and EU
• Full professional English proficiency required; resume must be submitted in English.