Senior Engineering Manager at Zendesk

Senior Engineering Manager – AI Agents, Analytics

Responsible for developing and growing the Analytics teams within the AI Agents division, providing actionable insights and analytics to enhance AI‑driven customer support solutions. Based in Berlin, Germany.

Requirements

• Proven experience in engineering management, particularly in analytics or AI‑driven environments.
• Strong background in software development and data analytics.
• Demonstrated ability to lead and grow engineering teams.
• Excellent problem‑solving skills and a proactive approach to challenges.
• Effective communication and interpersonal skills.
• Familiarity with AI technologies and their application in customer support solutions.

Skills

• Leadership and team management.
• Proficiency in data analytics and software development.
• Strong analytical and problem‑solving abilities.
• Excellent communication and collaboration skills.
• Understanding of AI technologies and their practical applications.

Zendesk is a global company on a mission to improve customer experiences through its comprehensive suite of support, sales, and customer engagement software solutions. Founded in 2007 and headquartered in San Francisco, Zendesk serves businesses worldwide, helping them foster better customer relationships.