Senior Technical Account Manager – Automation Test Engineer

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Stellenbeschreibung:

Responsibilities

Own the technical onboarding experience for new customers
Lead hands‑on enablement sessions to implement across test frameworks and CI/CD pipelines
Guide customers through initial use cases that align with their success criteria
Ensure customers reach meaningful value quickly and confidently
Drive sustained adoption across teams, projects, and workflows
Help customers expand test coverage, standardize best practices, and scale usage over time
Provide expert guidance on test automation strategy, visual testing, and quality maturity
Identify adoption gaps and proactively recommend technical improvements
Serve as the primary technical point of contact for assigned accounts
Troubleshoot and resolve complex technical challenges in coordination with Support team
Conduct technical health checks, architecture reviews, and optimization sessions
Lead root cause analysis for escalations and recurring issues
Proactively identify technical risks that could impact adoption, satisfaction, or renewal
Partner with CSMs to support renewals and expansions with strong technical validation
Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
Contribute to onboarding playbooks, best practices, and enablement materials
Help improve internal processes that scale technical customer success

Requirements

Advanced/fluent English skills – Excellent written and verbal communication skills
Strong hands‑on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
Experience with test automation frameworks, APIs, and CI/CD pipelines
Solid understanding of the software development lifecycle (SDLC)
Proven ability to debug, troubleshoot, and solve complex technical problems
Strong communication skills and comfort working directly with senior engineers and technical leaders
5+ years of experience in QA Test automation or DevOps
Experience in test automation (functional, regression, UI testing)
Familiarity with Playwright, Selenium, Cypress, or similar frameworks
Prior experience in a customer‑facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
Background in Quality Engineering, Software Development, or DevOps
Experience supporting customers across different maturity levels and organizational complexity

Core Competencies

Demonstrates expertise in test automation strategy, CI/CD pipelines, and customer onboarding processes, ensuring customers achieve value and satisfaction through effective technical guidance and support. Proficient in troubleshooting complex technical challenges and collaborating with cross‑functional teams to drive adoption and optimize customer success.