Senior Technical Account Manager – Cloud Compute

Responsibilities

• Act as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Develop a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
• Create and execute customer success plans that drive adoption, retention, business value, and long-term growth.
• Advise customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
• Guide customers on AI inferencing and agentic AI opportunities, aligning infrastructure capabilities with business outcomes.
• Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
• Drive customer success through regular business reviews, technical consultations, and proactive engagement.
• Maintain operational excellence through management of key customer success metrics, including Net and Gross Retention, NPS, Customer Health and cloud consumption growth.

Requirements

• 8 years of relevant experience and a Bachelor's degree or its equivalent.
• Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role.
• Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
• Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
• Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
• Ability to translate business objectives into practical cloud and AI adoption strategies.
• Proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams.
• Strong communication, presentation, and consultative problem‑solving skills.
• Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus.
• Bachelor's Degree.