Senior Expert Legal AI Adoption & Enablement (m/f/d)

The Global Legal Operations & Innovation (LOI) function drives the digital transformation of Legal Services by embedding technology, data, and standardized ways of working to improve efficiency, quality, and scalability of legal service delivery. A key focus area is the adoption of AI-enabled solutions to fundamentally transform how legal work is performed across regions and functions. Senior Expert (m/f/d) 71A5-2 / AT nltd Level 1 (BesGr A14/A15) Main Tasks: Business Process Quality & Improvement Specialist (m/f/d) Embedding Artificial Intelligence (AI) in Legal Services at a global level through the design and orchestration of a holistic enablement and engagement approach to increase the acceptance and use of AI Definition and execution of a global AI adoption and enablement strategy Development and implementation of a structured adoption framework covering awareness, enablement, behavior change, and continuous improvementTranslation of strategic AI priorities into clear expectations, use cases, and behaviors for legal teams across regions and functionsIdentification and removal of barriers to adoption, ensuring alignment between tools, user needs, and business priorities Design and delivery of an innovative communication and engagement approach Definition and steering of a global communication and engagement strategy to create awareness, excitement, and sustained momentumCreation of clear, consistent messaging on the role of AI within the legal digital ecosystem and its impact on ways of workingDesign and implementation of innovative engagement formats (e.g. use case campaigns, live demos, hackathons, gamified initiatives, leadership storytelling) to drive active usageEstablishing a strong narrative that positions AI as a core enabler of legal excellence Establishment of a global capability-building framework for AI in Legal Design and rollout of role-based enablement approaches focused on practical application of AI in legal workflowsDevelopment of learning journeys to embed AI into daily work through use cases and hands-on applicationCollaboration with Legal Engineers and subject matter experts to translate legal knowledge into AI-ready formats (e.g. playbooks, prompts, templates)Continuous evolution of capability-building approaches based on user needs and emerging AI capabilities Development and management of a global AI Champions network Establishment of a structured network of regional and functional AI Champions to act as local multipliers and role modelsDefinition of roles, expectations, and engagement formats for Champions to support adoption and knowledge sharingFacilitation of cross-region exchange and peer learning to scale successful use cases and best practices Driving behavioral change and embedding AI into ways of working Definition of clear adoption expectations and integration of AI usage into daily routines, workflows, and team practicesDesign of recognition and incentive mechanisms to reinforce adoptionActing as a catalyst to challenge traditional ways of working and introduce AI-first approaches Establishment of feedback loops and continuous improvement mechanisms Implementation of structured feedback channels to capture user insights, pain points, and improvement opportunitiesTranslation of feedback into actionable improvements in tools, training, and enablement approaches in collaboration with project teams and vendorsMonitoring of adoption metrics and user engagement to identify gaps and define targeted interventions Professional Requirements: University degree in Law, Business Administration, or a comparable qualification Several years of professional experience in transformation, change management, legal operations, or digital adoption roles Proven experience in driving adoption of digital tools or transformation initiatives in a global environment Strong understanding of legal workflows and the application of technology (e.g., AI tools, document management systems, CLM solutions) Experience in designing and executing communication and engagement strategies Experience in stakeholder management across multiple regions and seniority levels Experience in working with data and adoption metrics to steer transformation initiatives Very good command of English Personal Requirements: Very good conceptual skills Strong ability to influence and drive change Excellent communication and storytelling skills, with the ability to translate complex topics into clear and compelling messages High level of initiative, ownership, and accountability Strong interpersonal skills and ability to build networks across a global organization Creativity and innovation mindset Resilience and adaptability in a dynamic and evolving environment Confident presence and ability to engage with senior stakeholders Notes for Applicants: Please apply with your complete documents (resume, cover letter, and certificates) online via the application link in the job posting. Contact persons: Christian Klenner, Telefon +49 (0) We welcome applications from all individuals regardless of age, gender, origin, religion, or physical characteristics. People with severe disabilities and persons with equivalent status are given preferential consideration in the case of equal qualifications.