Senior Field Engineer – Hyper V, Cruise Ship Operations

Responsibilities

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Support VMware‑to‑Hyper‑V migration initiatives utilizing Veeam technologies.
• Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
• Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
• Support Hyper‑V and VMware virtualization platforms.
• Troubleshoot network performance, connectivity, server, and infrastructure issues.
• Support onboard data center operations including rack‑and‑stack activities, cabling, hardware upgrades, and equipment replacement.
• Execute maintenance activities and infrastructure upgrades with minimal operational impact.
• Maintain technical documentation, procedures, and system configurations.
• Coordinate with remote engineering teams and client stakeholders.
• Serve as the lead onsite technical representative for Connection.

Requirements

• 7+ years of experience supporting enterprise network and infrastructure environments.
• Proven experience providing Level 3 network and systems support.
• Strong hands‑on expertise with Cisco networking technologies (routing, switching, wireless, firewalls).
• Microsoft Windows Server.
• Hyper‑V virtualization.
• VMware vSphere environments.
• Active Directory and enterprise infrastructure services.
• Advanced troubleshooting and problem‑solving skills in network and data center environments.
• Ability to work independently with limited onsite supervision.
• Experience supporting production environments with high availability requirements.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to build positive client relationships.
• Preferred certifications:
  • Microsoft Certified: Azure Administrator Associate (AZ‑104)
  • Microsoft Certified: Azure Solutions Architect Expert (AZ‑305)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • CompTIA Server+
  • Cisco CCNA
  • Cisco CCNP
  • Veeam Certified Engineer (VMCE)
  • VMware Certified Professional (VCP)

Hard Skills

• Level 3 support
• network troubleshooting
• server troubleshooting
• virtualization
• Cisco networking
• Microsoft Windows Server
• Hyper‑V
• VMware vSphere
• Active Directory
• infrastructure upgrades

Soft Skills

• advanced troubleshooting
• problem-solving
• independent work
• verbal communication
• written communication
• customer service
• client relationship building

Industry Keywords

• enterprise network
• infrastructure environments
• high availability
• rack‑and‑stack
• cabling
• hardware upgrades
• equipment replacement
• remote engineering coordination
• system configurations
• maintenance activities

Tools & Technologies

• Veeam
• Cisco routing
• Cisco switching
• Cisco wireless
• Cisco firewalls
• DNS
• DHCP
• Group Policy
• data center operations
• technical documentation