Senior Field Services and Operations Associate

Responsibilities

• Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
• Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
• As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
• Provide support and guidance for the Wealthscape platforms
• Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization
• Partner with NFS Middle Office on account management services
• Identify and develop operational impact metrics, including collecting, analyzing, and reporting
• Keep up to date on rules and regulations governing firm procedures
• Identify and develop operational service improvements

Requirements

• Bachelor’s degree in finance or business, or equivalent work experience
• Five years of securities/financial services experience in call center and operations roles
• Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
• Demonstrated experience utilizing Avaya or similar telephony management system
• Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
• Ability to analyze complex issues and recommend solutions
• Excellent written and oral communication and interpersonal skills
• Attention to detail and ability to prioritize multiple responsibilities
• Proficiency using MS Office, including advanced Excel skills
• Experience with Wealthscape and Envestnet platforms. Series 7 and 24 preferred

Core Competencies

Demonstrates expertise in the NFS Wealthscape platform and financial services operations, with a strong focus on compliance, reporting, and process optimization. Capable of providing training and support to financial professionals while maintaining a thorough understanding of relevant regulations.

Certifications & Qualifications

• Series 7
• Series 24