Senior Implementation Engineer

The Senior Implementation Engineer (SIE) is assigned to customers immediately after a deal is closed and plays a critical role in ensuring they fully understand and experience the value of Altium’s Enterprise Solutions (AES). In this role, the SIE drives successful solution implementation, enabling customers to become productive and confident with AES.

A standout SIE is highly effective at influencing both internal and external stakeholders—this is the single most important characteristic of the role. SIEs consistently demonstrate value, translate systems and processes into practical workflows, and resolve issues efficiently across teams and customer environments.

This position is essential in bridging the gap between Altium’s Sales, Customer Success (Technical Support), and R&D organizations, ensuring a seamless customer journey and strong cross‑functional alignment.

A Day in The Life of Our Senior Implementation Engineer

Work with Account Managers, Solution Architects, and other SIEs to train, guide, and coach customers through the myAltium engagement process.

Provide detailed project management skills for the implementation and ensure the customer’s ongoing success post‑deployment.

Use in‑depth knowledge of the client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase the adoption and usage of AES.

Serve as the post‑sale point of contact for customers during AES implementation.

Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.

Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).

Work with Solution Architects and R&D to resolve software issues with the highest impact on customers and Altium’s business.

Build excellent customer relationships and influence them to adopt recommended best practices.

Work with Account Managers to reduce churn and enable client expansion, renewal, and retention.

Be a customer advocate. Promote a customer‑focused culture across Altium to continually improve customer relationships and Altium capabilities.

Qualifications

At least 5 years of experience in customer success, account management, or a client‑facing role in Electronic Design Automation (EDA)

Bachelor's/Master's degree in Electrical Engineering, Mechanical Engineering, or equivalent experience

Experience with Altium or other PCB ECAD Library/component management required

Ability to engage customers at the business level, drive alignment, and execution

Ability to be highly effective in a matrix management organization

Excellent communication skills, both written and verbal

Ability to travel up to 30%

PLM expertise is preferred

Fluency in German is preferred

Strategic Thinking — Ability to think strategically, understand Altium’s goals and objectives, and influence decisions and policies that help both Altium and the customer achieve their desired outcomes.

Customer Empathy — Possesses strong emotional intelligence to empathize with customers, understand who they are and how they think, and translate those insights into clear customer requirements.

Action Orientation — Demonstrates an action‑oriented mindset and leverages project management skills to collaborate effectively with deployment and technical support teams.

Continuous Improvement — Proactively drives enhancements to systems, processes, products, and solutions.

Deadline Ownership — Anticipates critical client deadlines and independently organizes, oversees, and fulfills project timelines to ensure consistent, reliable delivery.