Senior IT Operations Service Manager - Bengaluru Karnataka India

Overview

The Senior IT Operations Service Manager is accountable for end-to-end service delivery of Blue Mantis’ Network Operations Center services for a large Blue Mantis banking customer. This role serves as the primary customer-facing operational authority, ensuring contractual SLAs/SLOs are met, ITIL-aligned processes are executed, and the NOC continually matures from reactive operations to a proactive, optimized service model.

Responsibilities

• Own end-to-end service delivery for Blue Mantis’ Network Operations Center services for a large banking customer.
• Serve as the primary customer-facing operational authority for delivery, escalations, governance, and continuous service improvement.
• Ensure contractual SLAs/SLOs are met and ITIL-aligned processes are executed.
• Lead and coordinate across Tier 1, Tier 2, Tier 3, and NOC Team Leads to drive service quality and maturity.
• Act as the day-to-day point of contact for the customer regarding delivery, escalations, governance, and continuous service improvement.