Senior Learning Consultant/ Customer Success Manager ( f/m/d)

Senior Learning Consultant/ Customer Success Manager ( f/m/d)

Bots and People Product GmbH Berlin, Germany Posted 17h ago

Job Description

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.

Tasks

Customer partnership & success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Maanage risks and spot upsell potentials

Operations & project management

• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.
• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

Your impact:

• Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers

Requirements

• 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions
• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

• Experience in designing learning programs, especially blended learning concepts
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies
• Knowledge about "Winning by Design"
• Data-driven mindset and ability to read and build reports.

• 30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose
• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!