Senior Manager, Channel Excellence - Online (m/f/d)

Job Description

We are thrilled to offer an exciting opportunity for a commercially adept and dynamic individual to contribute to the success of one of our key regional online retailers as our Senior Manager, Channel Excellence driving strategy and execution in collaboration with some of our commercial partners in Western Europe.

This is a fixed term contract with an end date of October 2027.

Bring your commercial acumen, keen eye for data and insight and strong relationship skills into play. In return we will offer a competitive benefits package and bonus potential accustomed to an international brand.

Core Responsibilities

Customer Category Responsibilities:

• Focus on the top regional eCommerce customers to build meaningful category relationships working to a long-term aligned 3-year category development vision.
• Collaborate with Market Group eCommerce CX leaders on the CX agenda for our major Global Customers (e.g., Amazon).
• Turn shopper insight into action by developing bespoke customer category.
• strategies to improve the shopper journey across local priority retail customers.
• Be a key part of top eCommerce customer processes such as Preview, Ideal Customer Profile (ICP) and Joint Business Plan (JBP) to ensure that the category customer strategy is reflected and the execution of key initiatives are aligned and built into the customer plan.
• Support key customers with ongoing learning, driven through experimentation, audience knowledge, category learning as well as bespoke customer shopper research.
• Drive expansion across the region from the new business opportunities identified by Channel Growth leadership that help to prioritize new opportunities across Business Units (BUs) and equip local CX & Key Account Managers (KAMs) with insight and selling materials.

Regional Category and Local BU Channel responsibilities:

• Act as a key member of the regional channel and the global CX networks.
• Ensures that regional and local CX needs are surfaced in CX global forum.
• Shares output from the global CX forum with the CX regional team.
• Execute audience and category projects such as Space, Taxonomy and Expansion with channel customer partners across the region identified by Channel Growth leadership for testing and then scale.
• Develop and communicate a clear category deployment vision for the channels across the region, implementing the category drivers that bring this vision to life with retail partners and setting a standard for channel excellence.
• Support the adoption of category and audience processes received by global and cascade these to the CX team for implementation into customer planning.
• Lead the test-and-learn channel and category agenda across the region, fostering an agile approach to experimentation, learning and scale across the BUs.
• Partner with global trade marketing to execute the global CX audience testing roadmap, as well as regional CX customer channel and category initiatives.
• Be a key member of the RCD team being the CX representative that connects with other sub-teams on topics such as selling in Disseminate insight from the global insights team across the BU, ensuring that all teams are equipped with the latest shopper learning to inform their strategies and decision-making processes.

Play your part in our team succeeding!

The role sits within a newly formed channel structure with the Regional Commercial Development team (RCD), playing a pivotal role in realizing our strategic goals and driving the channel and retail excellence agenda across key local customers to enhance sustainable consumer sales impact.

Do you have what it takes?

• Proven record in commercial roles with a channel and category focus with strong business performance.
• In-depth knowledge of the online retail and channel landscape in the local markets for Amazon.
• Experience in a large international organization, ideally with a regional or multi-market remit, with expertise in sales processes and customer execution
• Strong commercial competence, with the ability to form relationships and influence across levels of seniority.
• Effective collaboration skills with internal and external partners.
• Strategic, proactive and pragmatic approach to seeing opportunities with a strong analytical mentality turning insights into actionable plans.
• An ability to work 3 days from the contracted office (2 days from home)
• Strong business proficiency in English for both locations (Munich and London). If located in Munich German business proficiency is required.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.