Senior Manager, Payroll and Total Rewards

Responsibilities

• Own both payroll operations and total rewards for a growing multi-state and multi-country workforce.
• Manage end-to-end operations and scale our systems and processes to support a growing, distributed workforce in the US and Canada.
• Oversee our comprehensive benefits programs, manage key vendor relationships, and operationalize our compensation and bonus structures to ensure we remain competitive and support employee wellbeing.
• Report directly to the VP of People and partner closely with Finance and Legal.
• Operationalize our total rewards strategy, communicating total rewards changes across the business.
• Own US and Canada payroll operations across all active states and provinces, including multi-state tax account setup, registrations, mispayment and penalty resolution, and ongoing compliance.
• Build and maintain integrations across payroll, HRIS, and Finance systems, managing all related vendor relationships.
• Support Finance in annual audits and diligence across payroll, benefits, and people compliance.

Requirements

• 4 to 8 years of combined payroll and total rewards or benefits experience in a multi-state environment, preferably at a SaaS company in a startup environment
• A genuine generalist across both areas: equally comfortable running payroll and tax compliance and administering benefits, 401(k), and compensation programs
• Hands-on experience with payroll platforms such as Gusto, Rippling, and/or Paylocity, ideally having owned or co-owned a migration between platforms
• Demonstrated ability to set up and manage multi-state tax accounts and navigate state payroll compliance
• Hands-on benefits administration experience, including managing a broker and leading annual renewals and open enrollment
• Working knowledge of 401(k) administration and compliance
• Familiarity with compensation structures, including pay bands, ranges, and bonus administration
• Strong project management instincts, with the ability to own a complex implementation without being managed
• Experience working closely with Finance on headcount, total rewards inputs, and audit support
• Comfortable with ambiguity and building process where little exists
• Prioritize quality over speed. When it is done, it is really done.
• Strong verbal and written communication skills with experience in cross-functional team collaboration
• Proactive about anticipating and addressing issues before they arise.