Senior Market Manager, Europe

Job Details

Location: Frankfurt (Regular Accommodation)

Updated:

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to:

• Lead a team of Account Managers in your assigned region.
• Master and champion the execution of business strategies to exceed key targets, goals, and objectives set.
• Effectively handle working relationships, team productivity, and morale.
• Endlessly train, coach, and develop your direct reports to improve effectiveness and team productivity, building the skills and abilities of your team.
• Develop and implement effective and sustainable solutions to improve operational efficiencies for the wider organisation.
• Effectively collaborate with other internal departments to drive transformation.
• Directly manage a small number of key accounts within your assigned region.
• Develop and maintain strong relationships with partners by providing data insights and implementing strategies to increase their market share and revenue opportunities.
• Represent Trip.com Group within the local market, building the company’s profile with key stakeholders, and provide an exceptional level of market knowledge to the industry.
• Perform other ad‑hoc duties as assigned.

What you’ll Need to Succeed:

A Seasoned Leader

• 5+ years’ experience in team leadership within a sales or account management environment, preferably within the hospitality, tourism, or e‑commerce industry.
• Ability to motivate, coach, and mentor a diverse team.
• Proven ability to successfully lead cross‑functional teams in a fast‑paced working environment.
• Proven ability to coach team members in behaviours that improve personal effectiveness.
• Authentic relationship builder with a sound ability to earn the trust of others.
• Proven ability to effectively manage team performance and mobilise resources to achieve and exceed goals.

A Self‑Starter

• Proven ability to have an effect on both internal and external stakeholders.
• A results‑focused individual willing to act and empower their team to achieve goals set.
• Strong organisational skills and attention to detail.
• Strong project management and prioritisation skills.
• Highly organised and self‑motivated, with a demonstrated ability to prioritise work and be focused on achieving critical targets and deadlines with accuracy.

An Excellent Communicator

• Exceptional communication skills, both written & verbal, with proven ability to effectively present and articulate ideas clearly and to suitably influence others.
• Ability to influence the direction of decisions, even when holding a contrary position.
• Proven ability to effectively communicate to various levels via a variety of communication methods.

A Critical Thinker

• Ability to clearly display vital‑thinking skills, including general problem‑solving skills and intense curiosity to identify trends and implement action accordingly.
• Proficiency with CRM tools and expertise in Microsoft Word, Excel & PowerPoint.
• The ability to travel domestically, up to 20% of your time is required.
• A valid driver’s licence and covid vaccination certification are required to be considered for this role.
• Fluent and proficient in English & German.
• This role will be based in Frankfurt.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it’s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognising the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colourful team events.