Senior Partner Success Manager

Responsibilities

• Develop and maintain close relationships with key partners through visits, emails, and calls.
• Handle all partner needs and issues during the partnership lifecycle.
• Achieve exclusivity targets by negotiating and securing exclusive deals with partners.
• Optimize the customer experience by addressing integration and booking issues and ensuring smooth operations with the partner.
• Collaborate with internal teams to align on strategic objectives and support partner success.
• Conduct regular analysis of partner performance and provide actionable insights.
• Participate in strategic initiatives to enhance partner engagement and satisfaction.
• Prepare and deliver reports on partner success metrics and project outcomes.
• Assist in the creation and dissemination of support materials and tutorials.
• Be able to train and engage partners’ employees on Wellhub's value proposition.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• You bring at least 5 years of experience in sales, customer success or related fields.
• Preferred bachelor's degree in Business, Marketing, Logistics, or a related field.
• You speak German at a native level (C1) and English fluently.
• Proficiency in Excel/Sheets and GSuite.
• Understanding of commercial negotiations and pricing strategies.
• Experience working in the fitness/wellbeing industry is a plus.
• AI (Artificial Intelligence) knowledge and expertise are a significant plus.
• Experience with Salesforce and Metabase is a plus.

Core Competencies

Demonstrates expertise in partner relationship management, strategic negotiation, and performance analysis, with a strong focus on enhancing customer experience and engagement. Proficient in leveraging data insights to drive partner success and operational efficiency.