Senior Pricing Analyst, AWS Monetization

Job ID: | Amazon Web Services Development Center Germany GmbH

AWS has the most services and more features within those services, than any other cloud provider— from infrastructure technologies like compute, storage, and databases—to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

The Senior Pricing Analyst will establish the monthly billing process, lead process documentation, create support runbooks, establish operational metrics, and manage account growth. The engineer will collaborate with engineering teams to implement AI-driven support solutions. This option creates a dedicated support team but limits the automation development capacity.

The core deliverables for this role would include the monthly manual discounting processes, invoice consolidation, and Request for Payment (RFP) generation, as well as audit processes. The role requires working within EU data sovereignty requirements while managing customer cases, documenting solutions, and maintaining billing support procedures. They would identify and resolve root causes of billing issues, participate in support retrospectives, and work with system developers to improve billing operations.

Key job responsibilities

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support projects and ensure successful execution in an interdisciplinary environment, partnering with business leaders and team members, including Account Managers, Technology partners and Service teams, to deliver on billing objectives of timeliness and accuracy
• Support recurring and ad hoc reporting for various internal and external stakeholders

About the team: Utility Computing (UC) provides product innovations— from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Basic Qualifications

• This role requires you to be a national of an EU member state
• Bachelor's degree or equivalent
• Experience using Microsoft Excel to manipulate and analyze data
• Working knowledge of SQL
• 8+ years of relevant work experience in sales operations

Preferred Qualifications

• Master's degree or equivalent
• Program Management experience

m/w/d

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