Senior Salesforce Application Manager: Platform Ownership, Support & Transformation (f/m/d)

Exasol’s Analytics Engine accelerates insights from the world’s data. It is purpose-built to handle the most demanding data workloads at an unmatched price/performance ratio. Our in-memory, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for enthusiastic individuals to join our team and help shape the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help shape the future of data technology.

Why Exasol? Why Now?

At Exasol, our enterprise applications are critical to how our teams operate and serve our customers. At the center of our commercial application landscape is Salesforce, supporting key processes across Sales, Customer Success, Revenue Operations, Finance and Marketing.

We are looking for a Senior Salesforce Application Manager to take end-to-end ownership of the platform, ensure reliable operations and support, and drive its continued development and transformation.

Overview

This is a senior individual-contributor role with Salesforce as its clear primary focus.

You will own and continuously develop one of Exasol’s most business-critical platforms. Deep knowledge of Salesforce Sales Cloud, Service Cloud and Salesforce CPQ is mandatory.

The role combines hands-on Application Management with platform ownership: configuration, L2/L3 support, automation, integrations, troubleshooting, governance and major Salesforce initiatives.

You will also manage selected enterprise applications throughout their lifecycle and contribute to the responsible adoption of emerging Salesforce capabilities such as Agentforce and Salesforce AI.

Responsibilities

• Own Salesforce end-to-end and act as a senior subject-matter expert for business and technical stakeholders.
• Drive the Salesforce roadmap, major enhancements, integrations and transformation initiatives.
• Provide deep expertise across Sales Cloud, Service Cloud and CPQ, including complex quote-to-cash processes.
• Translate and challenge business requirements and design scalable, maintainable and secure solutions.
• Take hands-on ownership of L2/L3 support, complex troubleshooting and root-cause analysis.
• Manage Salesforce configuration, Flow automation, data model, roles, permissions, reporting and data quality.
• Ensure integrations, releases, testing and operational handovers are properly managed.
• Identify technical debt, risks and opportunities to improve automation, usability and platform adoption.
• Evaluate Agentforce and other Salesforce AI capabilities and support their controlled introduction where they provide business value.
• Manage selected enterprise applications across their lifecycle, including evaluation, implementation, operation, optimization, renewal and retirement.
• Evaluate new applications based on business fit, architecture, integration, security, compliance, cost and operational sustainability.
• Manage software vendors and implementation partners and support renewals and commercial evaluations.
• Lead cross-functional application initiatives and coordinate business teams, IT, Security and external partners.
• Ensure managed applications comply with ISO 27001, GDPR and relevant EU AI Act requirements.

Required Qualifications

• Master’s degree in Information Technology, Computer Science, another science-related field, Management, Business Administration or a comparable discipline.
• Minimum 8 years of substantial Salesforce experience in complex enterprise environments.
• Deep expertise in Salesforce Sales Cloud and Service Cloud; Salesforce CPQ and quote-to-cash processes.
• Proven experience leading Salesforce implementations, integrations, transformation initiatives or major platform enhancements.
• Strong hands-on knowledge of Salesforce configuration, Flow, data model, permissions, reporting, integrations and release management.
• Strong experience with application support, incident management and root-cause analysis.
• Knowledge of ISO 27001, GDPR and EU AI Act in the context of AI-enabled enterprise applications.
• Strong stakeholder and project-management capabilities.
• Fluent English, both written and spoken.

Preferred Qualifications

• Relevant Salesforce certifications, such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant or CPQ-related certifications.
• Experience with Agentforce, Einstein or other Salesforce AI capabilities.
• Experience with Revenue Cloud / Revenue Cloud Advanced or Omni-Channel.
• Experience with Jira and Confluence.
• German language skills.

A Day in the Life

You may start the day working with Revenue Operations on a complex CPQ requirement, analysing its impact on the quote-to-cash process and recommending a scalable solution.

Later, you may investigate a Service Cloud issue, review an integration or automation, coordinate with an implementation partner, or evaluate whether an Agentforce capability could improve an existing business process.

You may also review another application within your portfolio and decide whether it should be optimized, renewed, replaced or retired.

What’s in It for You

• End-to-end ownership of one of Exasol’s most important enterprise platforms.
• The opportunity to shape our Salesforce roadmap and commercial processes.
• Deep involvement across Sales Cloud, Service Cloud, CPQ, integrations and automation.
• Exposure to emerging capabilities such as Agentforce and Salesforce AI.
• The opportunity to lead significant Salesforce initiatives with high autonomy.
• Ownership of additional enterprise applications across their lifecycle.
• Close collaboration with senior stakeholders across an international organization.

Location Requirements

This role can be based at Exasol’s Berlin or Nuremberg office. Regular travel to Nuremberg is required. The role follows a hybrid working model, with flexible home office days.

About Exasol

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Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.