Senior Service Delivery Manager – Software Publisher Services

Responsibilities

• Own and build the delivery infrastructure for our Software Publisher Services practice.
• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Provide the leadership team with the operational data they need to make informed decisions without being operationally involved.
• Foster professional pride in delivery standards and connect people across geographies.
• Champion inclusion and professional development as core cultural values.
• Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
• Manage the shared resource pool across regions and assess capability, track availability, and prepare staffing recommendations.

Requirements

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
• Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
• Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones.
• Experience managing a shared resource pool or bench model.
• International delivery experience across APAC, EMEA, and the Americas.
• Experience with delivery tracking tools, dashboards, and reporting systems.
• Degree-level education or equivalent professional experience. Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar).

Core Competencies

Demonstrates expertise in delivery management and operations management within professional services, with a focus on building governance systems and quality frameworks. Proven ability to manage shared resource pools and deliver operational insights across international regions.