Senior Solutions Architect, Public Sector

Responsibilities

• Engage with public sector customers, both onsite and remotely, to provide technical expertise and guidance throughout the pre‑sales process, including tailored demos, technical presentations, and hands‑on workshops.
• Collaborate with the sales team to shape and execute account strategies that drive GitLab adoption within government environments.
• Own the technical evaluation process, including proof of concept (POC) and proof of value (POV) design and delivery, tender and audit support, and technical input into proposals.
• Lead the creation of Customer Success Plans that capture technical success criteria and handoff details from the pre‑sales process, ensuring a smooth path to deployment and adoption.
• Build and deepen relationships with technical and business stakeholders so they become advocates for GitLab within their organizations.
• Serve as the customer advocate internally by channeling feedback and insights to Product, Sales, Marketing, and other GitLab teams to influence roadmap and messaging.
• Maintain and expand your expertise in GitLab and related technologies, including modern software development, operations, and cloud practices, and create reusable examples and assets for customers and partners.
• Run Value Stream Assessments to identify opportunities for customers to improve their software delivery with GitLab.

Requirements

• Background in technical pre‑sales, consulting, or information technology roles, ideally with U.S. public sector or federal customers, where you guided customers through evaluations and solution design.
• Hands‑on experience using GitLab and familiarity with modern software development and operations practices, such as CI/CD, DevSecOps, and automation.
• Experience with cloud computing platforms and related technologies in regulated or security‑conscious environments.
• Ability to connect technical solutions to measurable business or mission outcomes and to advise senior stakeholders on tradeoffs and options.
• Strong, confident communication and relationship‑building skills, including leading customer meetings, demos, and value‑focused conversations in close partnership with sales and cross‑functional teams.
• Interest in continuous learning, mentoring, and applying transferable experience from related backgrounds to deepen expertise in GitLab, AI, and DevSecOps.